FAQ

 

 

 

 WILL I BE CHARGED TO USE THE SERVICE? 

Every new member joining Dispace gets a free, no obligation trial.  This does not require you to provide any payment details so there is no risk of accidently rolling into a paying plan. 

When your free trial ends you will only be required to pay for the service the next time you check-in to a venue to work or attend a Dispace event, or to use any of our community features. 

You will then be able to select the kind of paying plan that sorts your flexible working needs, whether that's our light Community package, a Professional plan with inclusive access to Private space, or our Team or Enterprise plans for bigger businesses. 

We want you to pay for our service because you use and value it, not because you forgot to cancel after the end of your free trial. 

 

 

CAN’T I JUST USE THE VENUES ANYWAY? 

Absolutely, they are open to the public, but what you get by using the facilities as a Dispace member is: 

  1. Your own area within the venue with good access to power 
  2. A raft of member discounts including 2-1 teas and coffees and concessions on food, as well as things like overnight accommodation and parking
  3. Heavily discounted access to private co-working and meeting space available by the hour
  4. Access to search, connect, communicate and meet with our community of fellow flexible co-workers
  5. Use of Dispace Communities, our in and out of venue chat service to network with and message other members 
  6. Free access to all our events and clinics 

 

HOW DOES IT WORK? 

Dispace is simple.  You can sign-up and login via the website (top right hand corner). 

Sign-up takes less than 5 minutes and lets you create a basic profile, which you can build out as you go and will help you build connections in the Dispace community. 

You’ll then be able to search a list of our partner venues to find a suitable spot to work from, with the details of all the concessions available at each location.  You can do this via our map view to make it easy for you to find the exact spots, and you’ll be able to see if they’re currently available to Dispace members. 

Our venue listings will show you who else is there to give you the opportunity to develop those important new business relationships. 

Once you’ve settled on a venue, you simply click ‘check-in’ which creates your pass for the day.  Show this pass (under 'my check-ins') to the staff at the venue and they will be able to direct you to the Dispace working area and provide you with the member discounts at the venue, as well as deal with enquiries on private meeting space and register you for any events taking place that day. 

 

IS THERE A SPECIFIC AREA FOR ME TO WORK FROM? 

Yes.  There’s a public co-working area reserved for your use, with easy access to power, in each venue. 

 

You can also use the private space available in most of our venues for co-working or meetings.  These spaces will include FREE TEA AND COFFEE. You can access this at our special discount rates either on a pay-as-you-go basis, or using money saving Flexi Credits that are included in your plan or by purchasing additional bundles.

Our Flexi Token system will go-live in early 2019, alongside our booking system and give you the opportunity to work from, meet in and run events from the fabulous private spaces in our venues as a very low cost.

Check out our Services page for details on what Flexi Tokens are included in our plans and how you can cash them in.

 

DOES MY SUBSCRITPION ONLY GIVE ME ACCESS TO ONE VENUE? 

No.  Through a single subscription you can use all of our partner venues, and check-in to multiple locations each day. 

 

CAN I PRE-BOOK MY SPACE OR PRIVATE MEETING SPACE ON THE PLATFORM? 

Not currently, but we’re working on it.  We’ve agreed a suitable amount of space with each of our venues so there is no risk of you not finding a Dispace seat to work at the location that suits you. 

We'll be releasing our booking feature in early 2019 so that you can:

  • Book you public co-working space
  • Book your private co-working space
  • Book our venue's private spaces for meetings and events
  • Get notified of confirmed bookings on platform
  • Use your Flexi Tokens to pay for private space

 

HOW DO I BOOK THE PRIVATE MEETING SPACE AT VENUES? 

Until we release our new booking system later this year, you’ll need to do this directly at the venue, but the staff will be able to help you immediately. 

Likewise, if you want to book accommodation at any of our venues that have a hotel facility, you’ll need to do that at the venue for now. 

Remember to show your check-in pass to access your member exclusive rates on private meeting space and overnight accommodation. 

 

WHAT DO YOU MEAN BY COMMUNITY? 

Dispace is about two things: places to work and people to connect with.  As well as getting access to our all our partner venues, we also allow you to connect with and build relationships with our other members, so you can find the right people to sell to, buy from, collaborate with, access support from, or simply to break up the working day with a coffee. 

We have now released our chat function, Dispace Communities where you can converse with us and other members in our rooms, and private message members to arrange meet-ups and build your network.

 

WHAT IF I DON’T WANT OTHER MEMBERS TO SEE MY PROFILE AND CONNECT WITH ME? 

No problem.  Go to the ‘my account’ area and you can become entirely hidden to the community.  Or you can hide certain information, like contact information, or on the basis of your current status, for example when you aren’t checked-in to a venue. 

 

CAN I BRING OTHER PEOPLE WITH ME? 

Of course.  We’ll shortly be requesting that you check them in too though, so that we can manage capacity at our venues. 

 

WHAT HAPPENS IF I STOP PAYING MY SUBSCRIPTION? 

You’ll remain a member of the Dispace community unless you cancel your account, but you won’t be able to check-in to our venues and use the space or access the concessions, and you won’t be able to connect to other members through Dispace Communities unless you renew your paying subscription. 

You’ll be able to see how we’re growing and developing the service though, so hopefully you’ll be itching to get back on board.  

 

WHAT HAPPENS IF I WANT TO CANCEL? 

We won’t make it difficult for you.  Simply go to your ‘my account’ area and choose ‘delete account’.  We’ll process that for you without any need for you to explain. 

Obviously, we’d like feedback to understand why you didn’t feel Dispace was for you, and how we can improve, but you’re free to leave at any time. 

 

YOU DON’T HAVE VENUES IN MY CITY SO I DON'T THINK DISPACE WORKS FOR ME? 

We’re sorry about that, but we’ll be with you shortly.  Dispace will have venues in the 25 biggest cities and business hubs in the UK by the end of 2019. 

In the meantime, tell us where you need us and we’ll make sure we find partner venues in the cities where the demand is. 

And of course you can still use our existing locations as you move around with your work, and make the connections you need to grow with our community. 

 

CAN I BRING MY OWN FOOD INTO THE VENUE? 

Afraid not.  We’ve worked with our venues to bring you great offers on food and drink, so you can fuel your work with high quality coffee, breakfast, lunch and dinner without breaking the bank. 

Our philosophy is about the benefit our space gives the mobile working community, in tandem with supporting our fabulous hospitality venues so that we can maintain a thriving high street full of variety. 

 

HOW MUCH DOES THIS ALL COST?

After your trial ends, if you wish to continue to use Dispace, you'll need to select one of our paying subscription plans.  There are 4 types of plan to fit around the kind of Dispacer you are, and whether your an individual or a business.  Our prices can be found here.

 

ANYTHING WE HAVE MISSED?

If there is anything we have missed please complete the contact details below, and we will endeavor to find you an answer.

 

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